Terms and Conditions of Use and Purchase
Version valid as of 13.10.2022 (the "Effective Date")
Welcome to the waterdrop® website, operated under the name Waterdrop by WD MICRODRINK SEA PTE. LTD. a private limited company incorporated in Singapore registered with the Accounting and Corporate Regulatory Authority, in Singapore, with Business Registration Number 202210321N (referred to as “we” or the “Company”) and located at www.waterdrop.sg (the "Site").
These terms and conditions govern the use of the Site and the purchase of products on the Site (“Terms”). Please read the Terms and our Data Protection Policies (available under: www.waterdrop.com/pages/privacy-policy) carefully before using the Site.
Article 1. Details / Parties
The Company acts as the “Seller” of all products through the Site. Any individual or entity - whether for private or business use - visiting this Site, wishing to and/or making a purchase on the Site hereinafter referred to as “you” or a “Buyer”. You state that you are over the age of 18 and are legally eligible to enter into binding contracts.
Article 2. Use of Site
When using this Site and / or placing an order on it, you agree to be bound by the Terms and our Data Protection Policies (available under: www.waterdrop.com/pages/privacy-policy). If you don’t agree with the Terms and / or the Data Protection Policies, do not use this Site or place orders on it.
- to use the Site only in a way which it is intended to be used for, i.e. to make enquiries and legally valid product orders
- not to do anything and omit to do anything, that distorts the Site or the selling of products online, including not to make any fraudulent product orders
You may be asked to provide several information or personal details to make use of the Site and place orders which are being processed. If you do not provide us with all the information we need or with incorrect information, you may not be able to fully use the Site and/or place orders. Any information or personal details that you provide to us by using the Site will be processed in accordance with the Data Protection Policies.
Article 3. Amendment of Terms
The Company may amend the Terms at any time in its sole discretion. By its upload and disclosure on the Site the amended version of Terms shall become effective. For any use of the Site and purchase placement through the Site such Terms are applicable which are in force on the date of the order placed by the Buyer, a dated copy of which can be provided to the Buyer at their request. The fact that the Seller does not claim the application of a clause of the Terms or accepts its non-performance, whether permanently or temporarily, shall not be interpreted as a waiver by the Seller of its rights which derive from said clause.
- Product: refers to the goods offered for sale on the Site, within the limits of available stocks. The photographs cannot ensure a perfect similarity with the product offered.
- B2B Buyer refers to a Buyer that is a business.
- Delivery: refers to the process of sending/transferring to the Buyer the physical possession or control of the Product.
- Site: refers to the infrastructure developed by the Seller in computer formats which can be used on the Internet, including data of various kinds, and in particular texts, sounds, static or animated images, videos, databases, intended to be consulted by the Buyer to know more about the products and services and if relevant to make a purchase. The Site is available at the following URL address: [www.waterdrop.sg]
- Internet: refers to different networks of servers located in different locations around the world, linked together using communication networks, and communicating using a specific protocol known as TCP/IP.
Article 4. Price
The prices of the Products offered for sale on the Site are indicated in Singapore Dollar, unless otherwise indicated. For the avoidance of doubt, the prices on the Site are excluding processing and Delivery costs of the Products. All orders are payable in Singapore Dollar.
You are also responsible for paying any governmental taxes imposed in connection with use of the Site or the purchase or any products or services made available through the Site, including sales, use, and excise taxes (excluding only taxes on waterdrop’s net income). To the extent that waterdrop® is obligated to collect such taxes, the applicable tax will be added to your billing account. All sales are subject to our shipping and return policies, which shall be made available to you on the Site or other delivered to you with your purchased goods. All refunds are at waterdrop®’s sole discretion.
The Seller reserves the right to modify at any time the prices of the Products sold on the Site. The Seller will invoice the Buyer for the Product on the basis of the price applicable at the time the order is confirmed and subject to the availability of the Product.
The Seller undertakes to regularly check that all prices indicated on the Site are correct, but cannot guarantee that they are absolutely error-free. If an error in the price of a Product should occur, the Seller will give the Buyer the opportunity to reconfirm the purchase of the Product at the correct price or to cancel the order. In the event that the Seller is unable to contact the Buyer, the order will be considered cancelled.
Article 5. Order
The Buyer has the opportunity to browse the Site and order Products offered for sale on the Site, subject to availability. When an order is made, the contractual information is presented by the Seller in English and is confirmed by the Buyer when the order is validated. The Buyer who wishes to purchase a Product by ordering on the Site must complete an identification form on which he must provide the following information:
- Email address;
- First and last name;
- Postal address;
- Telephone number; and
- Payment information.
All personal data collected during the order will be processed in accordance with Article 15.
The Buyer with a Client Account (see Article 14) who wishes to order a Product is exempt from completing the identification form (excluding payment information) and can therefore order faster.
Article 6. Validity and validation
A summary of the Product ordered is communicated by the Seller to the Buyer after the order is placed at the e-mail address indicated on the Buyer’s identification form.
The summary of the Product order includes the following information:
- a summary of the Products ordered;
- the total price for the Products ordered;
- the date and time of the order;
- the date or period by which the Seller undertakes to deliver the Products;
- the Delivery costs for the delivery of the Products;
- the payment method chosen by the Buyer;
- the withdrawal period for the Buyer and the way to exercise this right.
The Buyer shall promptly check the contents of the summary and immediately notify the Seller of any errors or omissions. The order confirmation is equivalent to signature and acceptance of the transaction by the Buyer and the Seller. The recorded confirmation of the order and all the data transmitted during the order are considered proof of the transaction. In the event the order was fraudulently placed, the Buyer may, as soon as this use is noticed, contact the Seller’s customer service as quickly as possible to notify the Seller of such fraudulent order. It is expressly agreed that, unless there is a manifest error on Seller’s part, the data stored in the Seller’s computer systems, under reasonable conditions of security, shall be probative with regard to orders made by the Buyer. Data in electronic or computerised form constitute valid evidence and, as such, are admissible under the same conditions and with the same probative value as any document drawn up, received or kept in writing.
The Seller undertakes to fulfil the orders placed on the Site only within the limits of the available Product stocks. If the Products are not available, the Seller undertakes to inform the Buyer as soon as reasonably possible.
The Seller may refuse orders if the quantities of Products are abnormally high for Buyers who are private consumers.
Notwithstanding the above, in the case of a B2B Buyer the Seller will be free of any liability provided the delivered order matches the order confirmation sent to the B2B Buyer.
Article 7. Payment
The validation of the Products order implies for the Buyer the obligation to pay the price indicated on the order confirmation.
The Buyer must pay for their order by credit card (Debit card, Visa, American Express, MasterCard) or via HitPay, ApplePay, ShopPay or Google Pay the time the order is placed. In the case of a B2B Buyer, it may ask the Seller to pay their order via wire transfer, at the Seller’s discretion.
Article 8. Availability
All product orders are subject to availability. Along this line, if there are difficulties regarding the supply of Products or there are no more items left in stock, we reserve the right to provide you with information on substitute products of the same or higher quality and value that you may order. If you do not wish to order the substitute products, we will reimburse any amount that you may have paid. The Buyer may then cancel the order.
We reserve the right to remove any Product from this website at any time and to remove or modify any material or content from the same. Although we will always do everything possible to process all orders, there may be exceptional circumstances that force us to refuse to process an order after having sent the Order Confirmation. We reserve the right to do so at any time. We shall not be liable to you or to any third party for removing any product from this Site, or for removing or modifying any material or content from the Site or not processing an order once we have sent the Order Confirmation.
Article 9. Transfer of ownership
The products remain the Seller’s sole property until full payment of the price has been received by the Seller. The transfer of ownership of the ordered Product takes place at the time of the physical transfer of the Product to the Buyer, the risks of loss or damage to the Products are transferred from the Seller to the Buyer upon dispatch of the Products by the Seller.
Article 10. Delivery
The Delivery is made to the address as set out in the Buyer’s order form. The Delivery times indicated on the Site are average times. The Seller shall make every effort to comply with these deadlines. The Delivery time of the order may vary according to the Delivery method chosen by the Buyer.
The Products shall be shipped by the Seller to the Delivery address given by the Buyer during the ordering process. In the event of a delay in Delivery, an email will be sent to the Buyer to inform them of this delay and the possible consequence on the indicated Delivery time. Delivery is free within Singapore for all orders over $75 in total.
After payment of an order, a tracking number for the order will be sent to the Buyer to the email address indicated.
The Seller will not be responsible for any delay in Delivery due to the Buyer’s unavailability for delivery.
At the time of Product Delivery, the Buyer is required to check that:
- the number of packages delivered matches the information in the transport document and the invoice; and
- the packaging is intact, undamaged, not wet nor altered in any way, including for the materials used to close the package.
- The Buyer must immediately report any damage to the packaging and/or the Products or an error in the number of packages or non-compliance of the information in the transport document, by submitting a written control reserve on the Delivery receipt.After signing the Delivery receipt, the Buyer may not raise any dispute regarding the external appearance of the Delivery packaging.
Article 11. Rescission
The order of Products can be rescinded by the Buyer in case of:
- delivery of a Product that does not comply with the stated characteristics of the Product;
- a Price increase that is not justified by a technical modification of the Product imposed by the public authorities; or
- delivery occurs after the deadline set out in the order form or, in the absence of such a deadline, after thirty days following the acceptance of the order by the Seller.
- The order of Products can be rescinded by the Seller in case of:
- refusal of the Buyer to take the Delivery; or
- non-payment of the price at the time of order validation.
Article 12. Withdrawal
The Buyer has a withdrawal period of thirty (30) days from the date of Delivery of their order to return the Product to the Seller for exchange or refund without penalty, with the exception of the return costs, which shall be the responsibility of the Buyer.
To exercise the right of withdrawal, the Buyer must inform the Seller of wanting to exercise that right by email or by mail within thirty (30) days from the date of Delivery. The Buyer can use the following withdrawal form, however its use by the Buyer is not mandatory.
(If you want to cancel the contract, please fill out the following form and send it via to the following email: firstname.lastname@example.org:
I hereby give notice that I withdraw from the contract of sale of the following goods
Ordered on (*)
Name of consumer(s)
Address of consumer(s)
Date (*) Delete as appropriate
Any return must be reported in advance to the Seller’s customer service department: by email:
or by phone Monday-Friday 9am - 6pm EST: +1 929 999 4799
Returns must be made in their original and complete condition (packaging, accessories, instructions) and must include the original purchase invoice. Returns must be made as soon as possible and, at the very latest, within thirty (30) days following the communication of the Buyer’s decision to withdraw from the contract. Returns are made to the following address:
WD MICRODRINK SEA PTE. LTD, 7500A Beach Road, #11-320 The Plaza, Singapore 199591
Any damage to the Product during its return is the Buyer’s responsibility and may, at the Seller’s sole discretion, be of such a nature as to invalidate the Buyer’s right of withdrawal.
In the event of a return which satisfies the conditions set out above, the Seller will refund the Buyer the sums paid for the product, including Delivery costs, upon receipt of the returned Products.
The refund will be made using the same method of payment as the one used by the Buyer in the initial transaction, unless the Buyer expressly agrees to use another method of payment. The Seller is not obliged to refund the additional costs if the Buyer has expressly chosen a more expensive Delivery method than the standard Delivery method offered by the Seller.
The right of withdrawal granted in case of remote selling may not apply in particular to the following contracts:
- supply of goods that are likely to be deteriorated or expire quickly; or
- supply of goods which have been unsealed by the Buyer after Delivery and which cannot be returned for hygiene or health protection reasons.
- In case of a Product exchange, the shipment of the Product from the Buyer to the Seller and the reshipment of the new Product will be at the Buyer’s sole expense.
- Notwithstanding the above, in the case of a B2B Buyer, it may not withdraw their order after the order confirmation has been sent if their order has been personalised (i.e. includes non-standard products or engravings for example).
- supply of goods that are likely to be deteriorated or expire quickly; or
- supply of goods which have been unsealed by the Buyer after Delivery and which cannot be returned for hygiene or health protection reasons.
Article 13. Warranties
All Products available for order on the Site benefit from the legal guarantee of conformity and the guarantee against hidden defects. The Products must be returned by the Buyer in the condition in which he received them with all the elements (accessories, packaging, instructions, etc.), as well as with the invoice justifying payment. Delivery costs will be refunded to the Buyer by the Seller on the basis of the invoiced rate and return costs will be refunded to the Buyer by the Seller upon presentation of supporting documents.
The provisions of this article do not prevent the Buyer from benefiting from the withdrawal right provided by Article 12.
The Seller warrants that there are no hidden defects in the Products which make the Product unfit for the purposes for which they were intended. Any action by the Buyer against the Seller resulting from hidden defects must be brought within the legal deadlines from the discovery of the defect. The Seller warrants that the goods will be in conformity with the contract and will be liable for any lack of conformity existing at the time of delivery.
No Medical or Health Advice
Due to the nature of waterdrop’s business, this site may offer health, wellness, fitness, nutritional and other related information. You should not rely on this information as a substitute for, nor does it replace, professional medical advice, diagnosis or treatment. If you have any concerns or questions about your health, you should always consult with a physician or other health-care professional. Do not disregard, avoid or delay obtaining medical or health related advice from your health-care professional because of something you may have read on this site. The use of any information provided on this site is solely at your risk.
Nothing stated or posted on this site or available through any services are intended to be, and must not be taken to be, the practice of medical or counselling care. For purposes of this agreement, the practice of medicine and counselling includes, without limitation, psychiatry, psychology, psychotherapy, or providing health care treatment, instructions, diagnosis, prognosis or advice.
Products may have further description, instructions, safety warnings, recommendations – or conditions of use, or similar information either in the packaging or on the Site which we urge you to read carefully and obey at all times.
Article 13a. No resale of Products
The commercial resell / distribution of Products ordered via the Site is not allowed unless expressly agreed otherwise between the Seller and the Buyer.
Article 14. Customer account
The Buyer can create a customer account that gives them access to many advantages, including: (i) order faster; and (ii) register different addresses.
To create a customer account, the Buyer must provide the following information:
- first and last name;
- e-mail address; and
- a password.
The Buyer has the possibility to create an account with their Facebook or Google account.
The Buyer with a customer account is required to log in to order Products on the Site.
If the account becomes inaccessible to the account holder, the account holder may report it to the Seller’s services by contacting customer service.
Article 14a. Mobile Message Service Terms
Waterdrop also operates a mobile message service to any individuals subscribing to the respective mobile message service offered on our Website. Waterdrop may modify or cancel such mobile message services or any of its features without notice. Waterdrop may also modify these mobile message service terms at any time and the Subscriber´s continued use of the mobile message services following the effective date of any such changes shall constitute the Subscriber´s acceptance of such changes.
Waterdrop does not charge for the mobile message services, but the Subscriber shall be responsible for all charges and fees associated with text messaging imposed by the Subscriber´s wireless provider. Message and data rates may apply.
Text messages may be sent using an automatic telephone dialling system or other technology. The Subscriber´s consent to receive autodialed marketing text messages is not required as a condition of purchasing any goods or services. If the Subscriber has opted in, the mobile message services provides shipping updates, information, promotions, specials, and other marketing offers (e.g., cart reminders) from Waterdrop via text messages through the Subscriber´s wireless provider to the mobile number the Subscriber provided. Message frequency varies.
The Subscriber shall text the single keyword command STOP to Waterdrop to cancel at any time. The Subscriber will receive a one-time opt-out confirmation text message. For Service support or assistance, the Subscriber shall visit our help-centre contact page: https://www.waterdrop.com/pages/help-center-contact
Waterdrop may change any short code or telephone number Waterdrop uses to operate the mobile message services at any time and will notify the Subscriber of these changes. The Subscriber acknowledges that any messages the Subscriber sends to a short code or telephone number Waterdrop has changed may not be received and Waterdrop will not be responsible for honouring requests made in such messages.
The wireless carriers supported by the mobile message services are not liable for delayed or undelivered messages. The Subscriber agrees to provide Waterdrop with a valid mobile number. The Subscriber agrees to maintain accurate, complete, and up-to-date information with Waterdrop related to the Subscriber´s receipt of messages, including, without limitation, notifying Waterdrop immediately if the Subscriber changes it´s mobile number.
The Subscriber agrees to indemnify, defend, and hold Waterdrop harmless from any third-party claims, liability, damages or costs arising from the Subscriber´s use of the mobile message services or from the Subscriber providing Waterdrop with a phone number that is not the Subscriber´s own.
The Subscriber agrees that Waterdrop will not be liable for failed, delayed, or misdirected delivery of any information sent through the mobile message services, any errors in such information, and/or any action the Subscriber may or may not take in reliance on the information or mobile message services.
Article 15. Personal data
The Buyer’s personal information may be processed by the Seller. The processing of some of the Buyer’s personal data is mandatory in order to: (i) process the orders of the Products placed by the Buyer; (ii) create a customer account; and (iii) subscribe to the newsletter.
For more information on the processing of the Buyer’s personal data, the Buyer is invited to consult the Seller’s Data Protection Policies www.waterdrop.com/pages/privacy-policy).
Article 16. Cookies
When surfing on the Site, the Buyer is asked to consent to the use of persistent and non-persistent cookies by the Seller. For more information on cookies, the Buyer is invited to consult the Seller’s Data Protection Policies (www.waterdrop.com/pages/privacy-policy).
Article 17. Intellectual property
All the elements of the Site, whether visual or audio, including software, all intellectual property rights such as trademarks, service marks, shape marks, copyrights, patent and trade name in the Site, the Product or any material on the Site or of the Seller, are and remain the exclusive property of the Seller.
Unless otherwise specified, the intellectual property rights in the documents contained on the Site and each of the elements created for this Site are the exclusive property of the Seller. The Seller does not grant any licence or any right to the Buyer other than the right to browse the Site and place orders for Products.
The reproduction of any page or content of the Site by the Buyer or any third party is subject to prior written authorisation by the Seller. The reproduction of any page, content or documents published on the Site is only authorised for the exclusive purpose of information for personal and private use, any reproduction and use of copies made for other purposes being expressly prohibited by the Seller.
- It is prohibited for a Buyer to use any trademarks, images, brand name or other intellectual property rights of the Seller for any purposes.
- It is prohibited to copy, modify, create a derivative work, reverse the design or assemblage or in any other way attempt to find the source code (except as provided by law), sell, assign, sub-license or transfer in any way any rights relating to the Site.
- It is prohibited to modify the Site or use modified versions of the Site and in particular (without this list being exhaustive) in order to obtain unauthorised access to the Site and to access the Site by any means other than through the interface provided to the Buyer by the Seller for this purpose.
The Buyer who has a personal website and who wishes to put, for personal use, a link directly to the Site on their website, must request prior written authorisation from the Seller, who has the right to refuse it without specific reason.
Any unauthorised links to the Site, pursuant to clause 17.7, must be removed immediately at the Seller’s request.
Article 18. Confidentiality
The Site and any software used in connection with it may contain confidential information protected by applicable intellectual property rights or any other law.
Article 19. Liability
The Seller is not liable in the event of non-compliance with the legislation of a third country to which the Product is shipped. It is the Buyer’s responsibility to consult the local authorities about the possibility of importing or using the Products ordered.
The Seller will not be liable for any damage resulting from misuse of the Product by the Buyer or any third party. The parties agree that the total aggregate liability of the Seller shall be the price paid by the Buyer for the order.
The nutritional composition of each Product is clearly displayed on the Site, as well as on each order and on the Products, the Seller is not responsible for any intolerances or allergies of the Buyer.
The Seller is not liable for any inconvenience or damage inherent in the use of the Internet, in particular a service interruption, an external intrusion or the presence of computer viruses. The same applies to potential hypertext links present on the Site.
The Seller will not be liable in case any non-performance of its obligations would be attributable either to: (i) the unforeseeable and insurmountable circumstance of a third party to the contract; or (ii) a case of force majeure.
Article 20. Indemnification
Article 21. Force majeure
Neither party shall be liable to the other party in the event of a force majeure event, due to external causes such as industrial disputes, pandemics or epidemics, intervention by civil or military authorities, natural disasters, fires, water damage, interruption of the telecommunications network or the electricity network, without this list being exhaustive.
Archiving and proof
The Seller archives the purchase orders and invoices on a reliable and durable storage media.
The Seller’s computerised records shall be considered by all parties involved as proof of communications, orders, payments and transactions between the parties.
Complaints, Comments and suggestions
In the event you have any complaints, comments or suggestions regarding the use of the Site, any Product purchase or waterdrop® we invite you to reach out to the Seller’s customer service department by email (email@example.com).
Applicable Legislation and jurisdiction
The use of our website and the product purchase contracts through said Site shall be governed by Singapore law.
Any controversy arising or relating to the use of the Site or a product purchase contracts through the Site shall be subject to the non-exclusive jurisdiction of the Singapore courts.
If you are entering into the contract as a consumer, nothing in this Clause shall affect the statutory rights you have, as recognised in any applicable legislation in this area.
If any of the clauses of these Terms should be deemed invalid with regard to a rule in force or a court decision that has become final, it shall then be deemed unwritten, without however causing the invalidity of all the Terms or altering the validity of the other provisions thereof.
Refer friends: The number of referrals is limited to 5 referrals per month (enables your friends to save $5. Only valid for new customers and on orders over $50), any points for further referrals will expire. Under no circumstances may the individual codes and links be distributed on third-party platforms. waterdrop® reserves the right to disable customer accounts that violate this rule, as well as any points and open orders. Any accumulated points expire if no new order is placed with the respective account for one year (12 months).
Deals of the Week / promotions / special offers
waterdrop® in its sole discretion may offer special offers including but not limited to the so called “Deals of the Week'' to its customers in its online store in which waterdrop® may (also heavily) discount one or more products / product categories for a specific period as expressly set out. Any product being part of such a respective offer will be expressly marked as such. The discount rate applicable may differ but will also be expressly announced. The special offer / “Deals of the Week''-discount will only apply to such orders effectively placed within the duration of the respective special offer / “Deals of the Week”. Effectively placed means any order registered as placed in the online store of waterdrop.
The special offer / “Deals of the Week”-discount could not
- be paid out in cash
- used for product purchases in any online- or offline store other than the waterdrop online store
- retroactively be crediting against orders already placed prior to the beginning of the respective special offer / “Deals of the Week”